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|Affected OS Type
||Affected Release Number
||VXSM card hangs, while trying for forcedoos after CAS call.|
||Hung CCB on CAS Trunk|
This software issue may affect customer using MGCP on MGX VXSM boards using CAS signaling feature. Service Providers use CAS signaling feature for various call services.
In rare circumstance, the software go into a "race condition" between call process messaging and call is not getting cleared properly. The suspect circuit may appear in a hung state on the VXSM card. Once in a hung state, no future calls will succeed on the suspect circuit. This is a software issue - please do not RMA the VXSM board as the board is working properly.
The issue has been identified as a loss of CAS related signaling event, which may cause the improper deletion of the call, resulting in hung state of endpoint. New requests for calls on the same endpoint are not processed.
When VXSM receives a delete connection request from CA(Call Agent) and VXSM does not receive a related RLC CAS event, the CAS state machine for that endpoint goes into a transient delete state waiting for the RLC event. This can result in a hung or stuck condition at CAS state machine. RLC event is important for clearing the CAS state machine spawned during CAS call establishment.
If the call clearing is not successful and the endpoint goes into a hung state, the processing of new calls on suspect endpoint may fail, and the new calls are rejected with error code 400.
The following symptom may be observed
The error code of 400 being returned to Call Agent create a connection request on that endpoint.
The software fix implemented is to have the VXSM gateway not wait for RLC event and clears the CAS state machine of the endpoint once DLCX has been completely processed. The fix for this issue is documented in CSCsx71996.
Switchover the VXSM card(Active to Standby) to clear the hung CCB
Upgrade MGX VXSM modules software to Release 5.5.10 (available on CCO) or Release 22.214.171.124(to be released soon).
Note: Release 126.96.36.199 has CAS vulnerability and must be upgraded to Release 188.8.131.52( to be released soon).
Revise Call agent routing so that trunk CICs for first and second endpoints do not reside in same VXSM. "This Option" does not provide a procedure to clear hung CCB, but uses next available circuit to route call.
Change Call Agent mode from MRU to LRU.
"This Option" does not provide a procedure to clear hung CCB, but uses next available circuit to route call.
All Release 5.3, 5.4, 5.5.0 and Release 184.108.40.206
Release 5.5.10 and Release 220.127.116.11(to be released soon)
For More Information
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