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|Affected Product ID
||There were no defects filed with this field notice at the time of publication.|
In some Cisco 809 Integrated Services Router (IR809) units, the capacitor leads were not trimmed to specification. This can cause a short circuit between the DC power terminals and the chassis. Customers who power the chassis with negative DC power are more likely to see this issue. The failure occurs when a negative power supply is used, such as when operating at -48VDC.
The type of fault that is observed in the IR809 unit (capacitor lead short circuit to the chassis) is not considered a safety hazard.
Note: All of the IR809 units with serial numbers that begin with JMX2022 and higher are not affected.
Cisco is aware of one occurrence where an IR809 unit experienced this issue in a customer environment.
When a negative power supply is used and the chassis is connected to ground, an IR809 unit with affected capacitor pins blows the internal fuse once powered up.
An IR809 unit that is powered by a positive power supply continues to operate normally. However, the hold-up time during loss of power might be diminished.
Customers who power their IR809 units with negative DC power, and whose units have serial numbers that begin with JMX2021 or lower, should replace the units through the Upgrade Program.
Customers who do not rely on the hold-up time and power their IR809 units with positive DC power, and whose units have serial numbers that begin with JMX2021 or lower, can continue to use the IR809 as-is.
Note: All of the IR809 units with serial numbers that begin with JMX2022 or higher are not affected.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:firstname.lastname@example.org
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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