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|Affected Product ID
||NCS6K NCS-PP-100X10-LR & SR Patch Panel Misconfiguration (Hardware)|
Cisco discovered that the TX/RX polarity was swapped on a number of NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels, which results in no connectivity.
Failure analysis on a returned NCS-PP-100X10-LR patch panel resulted in the discovery of miswired TX/RX ports. The miswired TX/RX patch panel ports results in no connectivity.
The serial numbers affected are captured in the serial number validation link in the Workaround/Solution section.
No connectivity on affected NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels.
Validate that you have a defective NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel via the Serial Number Validation
page. Enter your serial number in order to determine if the unit is affected.
If you experience an issue with the NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel, and the serial number comes back as "NOT Affected", open a support case and review the issue with a Customer Support Engineer (CSE).
Return all "affected" units to Cisco for replacement via the upgrade program.
How To Identify Affected Products
The serial number of Cisco NCS-PP-100X10-LR and NCS6K NCS-PP-100X10-SR patch panels is located on the back outside door.
NCS6K Patch Panel Upgrade
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:firstname.lastname@example.org
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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