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|Affected Product ID
||A900-PWR900-D2 PSU Input Voltage Feed Reporting Issue|
The A900-PWR900-D2 power supply unit (PSU) fails to report an alarm when the secondary feed fails, which is due to an open breaker on this feed.
Cisco has discovered a bug in one of the A900-PWR900-D2 PSUs used in NCS4200 and ASR900 chassis. Due to this bug, the PSU does not report an alarm when the secondary feed is removed from the system.
The 900W DC PSU has dual feeds, A and B, that use a breaker system.
In the process of using dual feeds, a failure is not reported if the breaker opens up for the secondary feed. It also shows a voltage close to the primary feed, which is due to leakage voltage from the primary feed to the secondary feed.
Note: This is not a safety hazard.
Cisco recommends that the PSU with version -01 be replaced with the fixed version -02.
How To Identify Affected Products
A PSU with version V01 can be identified by the sticker placed on the unit.
The PSU version number can be identified with the show inventory command, which lists all the Product IDs (PIDs) installed in the chassis. For the PSU, the output will be displayed as shown in this example:
NAME: "Power Supply Module 0", DESCR: "ASR900/NCS4200 900W DC Power Supply"
PID: A900-PWR900-D2 , VID: V01 , SN: LXXXXXXXXXX
Note: VID : V01 indicates that it is an affected PSU.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:firstname.lastname@example.org
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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